Return and Exchange Policy

At SQ Store, we adhere to Qatari consumer protection standards, implementing the following controls to ensure product safety and service sustainability:

1) Timeframe and Essential Conditions

Returns and exchanges are accepted within 14 days of receipt.

Essential condition: The product must be in its original condition, unopened, unused, and in its original factory packaging without any damage.

2) Non-Returnable and Non-Exchangeable Items

Any product that has been opened, had its original packaging removed, or has been used.

Products that have been damaged or tampered with due to misuse or improper storage by the customer.

Personal, health, or consumable products that pose a risk to public health once opened.

3) Return Costs and Fees

In case of a manufacturing defect or an error on the part of the store: The store will bear all return and replacement shipping costs.

In case of a return at the customer's request (and the product is in perfect condition and unopened): The customer will bear all actual shipping and return fees, and the shipping cost will be deducted from the customer's refund.

4) Refund Method and Procedure

Refunds will be issued after the product is received at our warehouse, inspected, and confirmed to meet the return requirements (within 7 to 14 business days). Refunds will be issued using the original payment method. For cash on delivery, the transfer will be made to a bank account in the customer's name only.